Commercial Imperative:
As part of a business-wide strategic efficiency programme, ITV embarked on a procurement process to secure a ‘total outsource’ solution (TFM) for the delivery of facilities management across its 4 largest hub sites. Whilst a tender process identified capable potential providers, senior management wanted help to ascertain the organisations readiness for TFM. CPA Role:
CPA were asked to review the process by establishing the aspirations of the key stakeholders through structured interviews and then comparing those to the intent of the RFP and proposal documentation. CPA established how likely the aspirations of the stakeholders would be satisfied and at what risk and cost through a TFM solution. The Result:
CPA identified a miss match between the aspirations of senior operational management and the sourcing team. The RFP represented a present state outsource whilst managers were seeking a change of approach and service levels. ITV followed CPA’s recommendations to halt the TFM and proceed with a more incremental approach – a step towards TFM rather than a total outsource.